Reception Team Leader

This is a great opportunity to take on the next steps in your hospitality career and be part of a hotel reception team with Dragonfly Hotel- Bury St Edmunds, reporting to & working with the hotels Senior management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

With the historic town centre just a few minutes stroll away, there is easy access to top Bury St Edmunds shopping, stunning parks and annual festivals. There really is so much to do in the local area!

Inside our stylish and modern rooms, you’ll find the full range of amenities available to make a stay very comfortable, including free WiFi, Flat Screen TVs, freshly cooked food, draft beer on tap and King Size Hypnos beds. Our family-run Bury St Edmunds hotel offers an amazing experience at an extremely competitive price. Our welcoming team ensure a stay with us is as effortless as it is enjoyable.

We’re looking for a Reception Team Leader who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service, whilst leading the team and being their point of reference.

To succeed within the role you must have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite.

Hotel Reception Team Leader duties and responsibilities will include:

• taking reservations,
• dealing with guests’ enquiries and assistance, and resolving escalated queries
• check-ins and check-outs,
• taking payments,
• answering calls and emails and ensuring a high level of customer service at all times- developing and training team colleagues
• rota-ing team according to peaks in business
• reviewing bookings and liaising with housekeeping to maintain room availability

If the above role interests you please get in contact with us!

In return for your commitment and enthusiasm for your role we offer you great opportunities to advance your career in Hospitality, Apprenticeships learning, access to our Employee Assistance Programme through Hospitality Action, Auto-enrolment pension and our new Wagestream facility.

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property and Leisure. We're a diverse and dynamic Group, come join us!

This is a great opportunity to take on the next steps in your hospitality career and be part of a hotel reception team with Dragonfly Hotel- Bury St Edmunds, reporting to & working with the hotels Senior management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

With the historic town centre just a few minutes stroll away, there is easy access to top Bury St Edmunds shopping, stunning parks and annual festivals. There really is so much to do in the local area!

Inside our stylish and modern rooms, you’ll find the full range of amenities available to make a stay very comfortable, including free WiFi, Flat Screen TVs, freshly cooked food, draft beer on tap and King Size Hypnos beds. Our family-run Bury St Edmunds hotel offers an amazing experience at an extremely competitive price. Our welcoming team ensure a stay with us is as effortless as it is enjoyable.

We’re looking for a Reception Team Leader who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service, whilst leading the team and being their point of reference.

To succeed within the role you must have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite.

Hotel Reception Team Leader duties and responsibilities will include:

• taking reservations,
• dealing with guests’ enquiries and assistance, and resolving escalated queries
• check-ins and check-outs,
• taking payments,
• answering calls and emails and ensuring a high level of customer service at all times- developing and training team colleagues
• rota-ing team according to peaks in business
• reviewing bookings and liaising with housekeeping to maintain room availability

If the above role interests you please get in contact with us!

In return for your commitment and enthusiasm for your role we offer you great opportunities to advance your career in Hospitality, Apprenticeships learning, access to our Employee Assistance Programme through Hospitality Action, Auto-enrolment pension and our new Wagestream facility.

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property and Leisure. We're a diverse and dynamic Group, come join us!