In Room Dining Supervisor

Radisson Blu Niamey Hotel & Convention Center

Unwind in the heart of Niger’s capital at the Radisson Blu Hotel & Conference Center, Niamey. Our hotel is in located on Boulevard de Republique one of the city’s safest and most esteemed locations near the Palais de Congress, the Old Presidential Palace, and international embassies. Sleep soundly in one of our 189 modern rooms designed with comfort and style in mind. Enjoy the food and beverage offering at one of our three different stylish dining spaces, including the mesmerizing views of Zaxi Rooftop Lounge & Bar. Our state-of-the-art Spa, Health & Beauty Center is dedicated to your wellness and fitness, including a swimming pool, Turkish hammam and sauna. Do business in our best-in-class meetings and events facilities totaling 2,800 square meters.

We are looking for In Room Dining Supervisor (IRD Supervisor):

POSITION SUMMARY:

Assist in the organizing, management and administration and all operational aspects for the In Room dining department. Maintain high quality products and service levels. 

He/she is expected to market ideas to promote business, reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

 Job Description:

 IRD Supervisor Duties and Responsibility:

Oversee all aspects of the daily operation of the hotel’s Room Service operation.

·         Supervise all Room Service personnel.

·         Respond to guest complaints in a timely manner.

·         Work with other F&B managers and keep them informed of F&B issues as they arise.

·         Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system.

·         Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems

·         Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.

·         Coordinate and monitor all phases of Loss Prevention in the Room Service operation.

·         Ensure compliance with In Room dining SOP’s.

·         Monitor and supervise the mini-bar department.

·         Ensure effective communications between each shift.

·         Supervise the room service area in order to attract, retain, and motivate the employees.

·         Ensure optimal level of service, quality, and hospitality are provided to guest.

·         Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests

·         Ensure all staff are meeting all established standards of service.

·         Monitor and maintain cleanliness of In-Room Dining areas and work areas

·         Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

·         Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

 Requirements:

·         Speaking both English and French is very big plus

·         Knowledge of F&B systems is mandatory

·         Experience as a room service Supervisor or Manager in a 5 star hotel is needed

·         Worked in a very busy working environment with more room service will be added value

·         Being positive and team player is key

Radisson Blu Niamey Hotel & Convention Center

Unwind in the heart of Niger’s capital at the Radisson Blu Hotel & Conference Center, Niamey. Our hotel is in located on Boulevard de Republique one of the city’s safest and most esteemed locations near the Palais de Congress, the Old Presidential Palace, and international embassies. Sleep soundly in one of our 189 modern rooms designed with comfort and style in mind. Enjoy the food and beverage offering at one of our three different stylish dining spaces, including the mesmerizing views of Zaxi Rooftop Lounge & Bar. Our state-of-the-art Spa, Health & Beauty Center is dedicated to your wellness and fitness, including a swimming pool, Turkish hammam and sauna. Do business in our best-in-class meetings and events facilities totaling 2,800 square meters.

We are looking for In Room Dining Supervisor (IRD Supervisor):

POSITION SUMMARY:

Assist in the organizing, management and administration and all operational aspects for the In Room dining department. Maintain high quality products and service levels. 

He/she is expected to market ideas to promote business, reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

 Job Description:

 IRD Supervisor Duties and Responsibility:

Oversee all aspects of the daily operation of the hotel’s Room Service operation.

·         Supervise all Room Service personnel.

·         Respond to guest complaints in a timely manner.

·         Work with other F&B managers and keep them informed of F&B issues as they arise.

·         Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system.

·         Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems

·         Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.

·         Coordinate and monitor all phases of Loss Prevention in the Room Service operation.

·         Ensure compliance with In Room dining SOP’s.

·         Monitor and supervise the mini-bar department.

·         Ensure effective communications between each shift.

·         Supervise the room service area in order to attract, retain, and motivate the employees.

·         Ensure optimal level of service, quality, and hospitality are provided to guest.

·         Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests

·         Ensure all staff are meeting all established standards of service.

·         Monitor and maintain cleanliness of In-Room Dining areas and work areas

·         Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

·         Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

 Requirements:

·         Speaking both English and French is very big plus

·         Knowledge of F&B systems is mandatory

·         Experience as a room service Supervisor or Manager in a 5 star hotel is needed

·         Worked in a very busy working environment with more room service will be added value

·         Being positive and team player is key