Front Office Executive

Manages the operation of the front office and related areas during assigned shifts 

Creates the first impression by supervising the door, bell, parking, concierge and front office areas.

Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals.

Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate.

Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business through the hotel.

Analyses business forecasts and schedules accordingly.

Ensures that front desk handles billing and cash in accordance with hotel’s standards.

Plans and co-ordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.

Ensure seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.

Maintains and co-ordinates the operations of hotel departments in conjunction with or in the absence of supervisory personnel within each department.  Takes corrective action whenever possible and prudent to do so.

Manages the operation of the front office and related areas during assigned shifts 

Creates the first impression by supervising the door, bell, parking, concierge and front office areas.

Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals.

Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate.

Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business through the hotel.

Analyses business forecasts and schedules accordingly.

Ensures that front desk handles billing and cash in accordance with hotel’s standards.

Plans and co-ordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.

Ensure seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.

Maintains and co-ordinates the operations of hotel departments in conjunction with or in the absence of supervisory personnel within each department.  Takes corrective action whenever possible and prudent to do so.